Heritage Healthcare Center: Your Five-Star Facility

Photos by Carol Broeder/Arizona Silver Belt Marie Brantley, assistant social services/ case management, and her supervisor Social Services Director Lisa Fletcher (seated), are shown in the Social Services office at the Heritage Healthcare Center, at 1300 South St., in Globe.

Carol Broeder Staff Writer

Heritage Healthcare Center in Globe received a five-star rating from the state earlier this year and the credit goes to its devoted and loyal staff.

Calling it “an excellent survey,” Executive Director Tim Summerhays explained that the vast majority was based on clinical nursing.

“Our nursing department had a perfect survey. There were no nursing deficiencies found at all,” which reflects on our care of the residents, he said.

The survey checks the facility’s documentation, such as the residents’ charts and plans of care, ensuring that treatment is being delivered as it is supposed to be, he explained.

“Basically, they are looking at how you are caring for your residents,” Summerhays said.

It is clinical nursing that makes up the biggest part of the survey.

“We are super excited that the clinical part of the survey was deficiency free,” he said. “It was a big highlight of the survey.”

Now in his sixth year at Heritage, Summerhays gave kudos to the nursing department.

“There are a lot of nurses that have been here for many years, so it’s a really stable environment,” he said. “Our nursing leadership is the key.”

Life Care Center has owned Heritage for nearly 30 years and its staff tends to have longevity. Many employees have worked there 10 years or more.

A case in point is Marie Brantley, who has worked at Heritage in Globe for 15 years.

Formerly a certified nursing assistant (CNA), Brantley was promoted last month to assistant social services/case management.

“Social services is about keeping residents and their families happy,” she said.

“We’re going to be the new A-Team,” Brantley said about herself and supervisor, Social Services Director Lisa Fletcher, who has been with Heritage for 11 years.

“The residents feel comfortable with Lisa,” Brantley said. “At first they might be upset about something, then they talk to Lisa for 20 minutes and they’re fine.”

While still attending to the needs of residents, “I’m not rushed, so I get to sit with the residents and talk to them,” she said.

Social services also entails “seeing the little things,” said Brantley. For example, she recently noticed a resident trying to deal sugar packets like playing cards, so they bought her the real ones.

“It’s about really paying attention to the residents,” she said.

Brantley is one of two Globe staff members in 2018 to win awards in the Life Care Centers of America Southwest Division.

A CNA at the time, Brantley received the “Whatever It Takes and Then Some Award” in August 2018. The program rewards staff members — called associates — for extraordinary acts of kindness.

Heritage Director of Nursing (DON) Armida Dixon was named Director of Nursing of the Year on April 9, 2018.

The award is bestowed upon the DON in each of Life Care’s divisions “who best demonstrates outstanding qualities in several areas, including customer service ratings, staff development and successful state surveys.”

Fluent in Spanish as well as English, Dixon translates for residents needing help expressing their thoughts and feelings.

After learning that local physicians were particularly concerned about wound care, Dixon started a campaign to have as many certified wound nurses as possible. By the time Dixon received her award, there were eight nurses at Heritage who had received training and became wound certified.

In addition to Heritage staff, Summerhays is also proud of the 96-bed facility, housed in a building that has stood in Globe since the 1970s.

At about the same time Heritage was its care survey, it was also undergoing a separate state survey that assesses safety at the facility — specifically emergency preparedness as well as other safety issues, he said.

Heritage was told it had a five-star rated building, Summerhays said.

The survey also looks at whether or not the building is up to code and that fire extinguishers are at the ready, etc.

“It was a perfect survey — zero deficiencies,” Summerhays said. “That just doesn’t happen very often.”

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